Support
If you can’t find the answer below, write to us: iletisim@bestyazilim.com — we usually reply within two business days. Please include your device, the app version (Settings → About) and a short description of what happened. Never send us your playlist password.
Frequently asked questions
Why are there no channels in the app?
Best IPTV Player is a player; it does not provide content. You need to add the details of the IPTV service you use: Settings → Playlists → Add Playlist.
Which playlist types are supported?
Xtream Codes (server URL, username, password) and M3U / M3U8 playlist URLs. You can also add an external XMLTV (EPG) URL.
The TV guide is empty.
Guide data comes from your service. If your service doesn’t provide a guide, you can add an XMLTV URL under Settings → EPG and match your channels to the EPG source.
A channel won’t open or keeps buffering.
Make sure the channel works on your service. Try increasing the buffer size under Settings → Playback. Many services allow only one connection at a time; if a stream is playing on another device, stop it.
How do I sign in to my account on my TV?
On the TV, choose “Sign in with phone”, then enter the code shown on the screen in the app on your phone under Settings → Account → Link a device.
I bought Premium. Why doesn’t it show up on my other device?
Premium is tied to your account. Sign in with the same Best IPTV account on the other device. One subscription covers 5 devices; if the limit is reached, the app asks which device to remove.
Does Premium work without an internet connection?
Yes, for 48 hours after the last connection. It renews automatically once the device is back online.
How do I cancel my subscription?
iPhone and iPad: Settings → [your name] → Subscriptions. Apple TV: Settings → Users and Accounts → Subscriptions. Android: Google Play → Profile → Payments & subscriptions. Premium stays active until the end of the current period.
I paid, but Premium didn’t unlock.
Settings → Account → Subscription → “Restore purchases”. If that doesn’t help, write to us.
Can I get a refund?
Payments are taken by Apple and Google, and they also handle refunds: for Apple, reportaproblem.apple.com; for Google, your Google Play order history.
How do I delete my account?
See the Delete account page.